The Dooney and Bourke Company Offer Trade-Ins On Your Old Handbag

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A few years ago, I did this trade-in deal with the Dooney and Bourke handbag folks. I wanted to do it again but wasn’t sure if they still had this program available. I emailed them and got a reply back and this is what they said:

From: custserv1@dooney.com
Sent: Friday, December 28, 2007 8:57 PM
To: custserv1@dooney.com
Subject: trade-in

Hello,

I own several Dooney and Bourke handbags. I’ve participated in the trade-back handbag program you have a few times. I’m interested in doing it again and wanted to see if this program is still available. Can you offer any insight on this? Thanks in advance for your help.

Bridget Wright

Dear Bridget,

Dooney & Bourke does offer a trade in program. We will offer you half the current retail price on the item that you send in to apply towards a new item of equal or greater value.

Please ship your item back to us via ups or insured mail along with your name, address, daytime phone number and the reason for the return. Once we receive it within 7-10 days you will receive a card in the mail with your options on it. Give us a call and place your new order with us. Please note that some new collections may be excluded from the program.

Ship to:

Dooney & Bourke
Attn: Returns
1 Regent St
Norwalk, CT 06855

Sincerely,

Customer Service Department

So, there you have it. The Dooney and Bourke handbags are available for trade-back so…trade away!

Now, my next quest is to find out just what do they do with those old D & B’s. Anyone have a clue?

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    • Mireille

      Do you know if this involves luggage too? I bought a tartan roll aboard that I have never used for various reasons and would like something else to replace it.

    • http://www.bangingbags.com Bridget Wright

      Hi Mireille,

      I’m not sure if that includes luggage too, but I sure will find out and let you know. Thanks for your comments and your question!

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    • NIECEY

      I have a DB Signature Pocket Satchel w/wristlet in excellent (like new condition) since I have not used it very much. I am inquiring about the market value of this bag so I can possibly use it as a trade-in on another bag. I am interested in the Annalisa leather bag in chamois or camel as well as the Leather whip stitch bag in brown. I understand that I must send my bag in to get an actual exchange price but I’d like a guess-timate of it’s market value before I send it in. I hope to hear from you soon.

    • Roglyn Correa

      I would like to know if the trade in program is availiable and how does it work?

    • shady sha

      just wondering, is there anyway I can get an older purse that I haven’t seen in stores or online?

    • http://dooney&bourkehandbags KathyG

      Hi it’s now feb. 26th 2010 is dooney&bourke doing trade ins? give me the insight thanks.

    • Mrs. Carmelita S. Ortiz

      I have an old Dooney and Bourke handbag and it is old and no longer in
      style. I want to trade it in for a new one. Can I return it ? I will be waiting for your reply. Thank you.
      Mrs. Carmelita S. Ortiz

    • Chrissy

      Hello I was just wodering if they accept old but never really used bags??

    • Keia Emery

      I am interested in your trade back program. I tried to clean my D&B bag and messed it up. Will you do trade in for that. All it messed up was color.
      Thank You

    • Lauretta Edwards

      I have several of your handbag I want to trade-ins . What do i have to do .

    • Spencer NJ

      They destroy the old ones. I know because they told me. They are still doing the trade in as of now too! :-)

    • Spencer NJ

      Also, they can only do one per one. So if you have several, you can only do an exchange for one item only. You cannot save them up to do a large trade it credit. Make sense?