Topic: customer-service

Australian Retail Chain Sends Rudest Customer Relations Email Ever

Australian Retail Chain Sends Rudest Customer Relations Email Ever

When you go shopping, you generally expect a certain level of politeness from the people who work at whatever store you’re shopping at. If you shop where I shop (i.e. Rainbow), that’s usually accomplished by not saying anything at all (which is, after all, better than being rude and horrible). But Australian chain store GASP likes to yell at customers and pressure them into buying things they don’t want, and if you dare to complain about it, they’ll send you a weird, ungrammatical letter that is basically “YOU SOUND POOR” over and over again. More »

Loan Rejection Letter Calls Applicant ‘Crazy Bitch’

Loan Rejection Letter Calls Applicant 'Crazy Bitch'

Talk about bad customer service. A nonprofit organization designed to help businesses in the Seattle area who were negatively affected by light rail construction sent a profanity-laden letter to a woman who applied for a loan. Jessie Jones, who applied for a loan to aid her beauty salon in Seattle, was rejected for a loan and appealed. Later, she got a letter in the mail making fun of her and her application and referring to her as a “crazy-ass bitch.” The letter is below. More »